![]() ![]() He alleges both the 6 and 6 Plus were designed in a way that even the slightest bend results in a disconnect in the phone, causing the screen to no longer respond to touch. ![]() "It's a design defect, so to charge $189 to fix their problem is simply atrocious," claims Regina lawyer Tony Merchant, who's heading up the Canadian lawsuits. involving both iPhone 6 and 6 Plus owners. Wiegers is the lead plaintiff in a proposed Canadian class action lawsuit launched against Apple over touch disease.Ī total of four proposed class-actions have been filed, two in Canada and two in the U.S. "It's ridiculous," she says. "It's their problem and they need to own up to it." $189 fee for show? CBC News asked the tech company why, but it did not address the question.Įven if she could get the fix, Wiegers claims she would never pay $189. Other iPhone 6 customers have also complained of the same problem, but Apple is only offering to fix the bigger 6 Plus. She says it periodically freezes up and becomes useless. "You miss calls, you can't text, it's a horrible piece of crap." Wiegers owns an iPhone 6, which she believes also suffers from touch disease. believes Apple's repair program for iPhones suffering from 'touch disease' is 'ridiculous.' (Trina Rae Wiegers) Trina Rae Wiegers in Prince Albert, Sask. "You can't just pick one and say apparently people are just dropping the 6 Pluses." She claims that many smartphones get dropped, so if that's the culprit, lots of different iPhone models should be suffering from the same problem. "I think it's pitiful," says iPhone owner Trina Rae Wiegers from Prince Albert, Sask. This problem, explains the company, arises after the phone has been dropped "multiple times on a hard surface" and then is subjected to "further stress." 'Pitiful' offer "Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or multi-touch issues," states the company on its website. Apple hit with proposed class action lawsuits over iPhone 'touch disease'īut while Apple is offering a fix, some customers are dismayed to discover the company is charging a fee and placing the blame on them.Customers demand Apple find cure for iPhone 'touch disease'.The suits allege the California-based tech giant knew about the defect and failed to take action. The move follows months of customer complaints about touch disease and multiple proposed class action lawsuits filed against Apple over the issue. The fix will cost American customers $149 US. If your device is affected by Touch Disease, you can head to Apple’s website now to start the process of getting your phone repaired to working order.Apple is finally offering a cure for its iPhone 6 Plus models plagued by so-called "touch disease." The affliction causes the phone's screen to freeze up and no longer respond to touch commands. Apple has been hit with multiple class action lawsuits concerning the issue, so it will be interesting to see how the new repair program affects those lawsuits. It’s unclear how affected customers will respond to Apple’s repair program seeing that there’s still a $149 charge associated with getting their device repaired. In order to have your devices repaired, you can visit either an Apple Authorized Service Provider, an Apple Retail Store, or contact Apple Technical Support and send in your damaged device. If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.Īpple also says it will be contacting customers who already paid for repairs to refund them the difference, and otherwise encourages customers who think their device might be affected to contact the company. The issues were reported on back in August with an in-depth investigation describing the affected iPhone 6 Plus models as “ticking time bombs just waiting to act up.”Īpple writes the following concerning the issues:Īpple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device. The company, however, attributes such issues to the device having been dropped multiple times on a hard surface rather than a manufacturing flaw. This flaw centers around an iPhone’s display becoming unresponsive and displaying a thin gray flickering line along the top.Īs part of the new repair program, Apple will repair affected devices for a flat service price of $149.Īpple writes on its website that it has determined that “some” iPhone 6 Plus units are plagued by the problem. Apple today has launched a new repair program for iPhone 6 Plus users affected by the widely reported on “Touch Disease” hardware flaw. ![]()
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